Cookie Policy
This Cookie Policy explains how our gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, ensure security, and improve our services in accordance with Canadian privacy legislation and regulations. By accessing and using our website, you consent to the use of cookies as described herein. This policy was last updated on January 18, 2026, and applies to all users within Canadian jurisdictions.
What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website. They contain information about your browsing activity, preferences, and login status. Beyond traditional cookies, we also use similar technologies such as web beacons, pixel tags, local storage, and session storage to track user interactions and optimize platform performance. These technologies work together to create a seamless gaming environment while maintaining comprehensive security protocols required by Canadian gambling regulations.
Types of Cookies We Use
Our gaming platform utilizes several categories of cookies, each serving specific functions to enhance your experience and protect your account:
- Essential Cookies – These cookies are necessary for basic platform functionality, account authentication, and transaction security. Without these cookies, you cannot log into your account or place bets.
- Performance Cookies – We use these to analyze how players interact with our games, which features are most popular, and where technical improvements are needed.
- Preference Cookies – These remember your personal settings, language preferences, and gameplay customizations so you don’t need to reconfigure them on each visit.
- Marketing and Advertising Cookies – These track your interests and gaming preferences to deliver personalized promotional content and recommendations.
- Analytics Cookies – We deploy these to understand user behaviour patterns, track game performance metrics, and identify potential fraud or problem gambling indicators.
- Third-Party Cookies – Partner companies may set cookies for payment processing, responsible gambling monitoring, and age verification compliance.
Purpose and Function of Our Cookie Usage
Cookies serve critical functions on our gaming platform. Essential cookies enable secure login processes, protect your account from unauthorized access, and facilitate financial transactions. Performance cookies help us identify technical issues and optimize game loading times across different devices. Preference cookies enhance user experience by remembering your chosen settings and gameplay preferences. Marketing cookies allow us to inform you about new games, promotions, and special offers tailored to your interests. Analytics cookies provide insights into responsible gambling patterns and help us identify players who may benefit from additional support resources. We also use cookies for age verification and regulatory compliance, ensuring that only eligible Canadian players access our platform.
Cookie Retention and Expiration
Different cookies have varying lifespans depending on their function. Session cookies expire automatically when you close your browser. Persistent cookies may remain on your device for extended periods, ranging from several weeks to several years. Essential cookies related to account security are retained for the duration of your membership. Performance and analytics cookies typically expire within twelve months. Marketing cookies generally persist for six months unless you modify your preferences. We regularly review and update our cookie retention policies to comply with Canadian privacy standards and PIPEDA requirements. You retain the right to delete cookies from your device at any time through your browser settings.
Third-Party Cookies and Partner Services
Our platform partners with various service providers who may set their own cookies on your device. These include payment processors, responsible gambling organizations, and game developers. Payment service cookies ensure secure transaction processing and fraud detection. Responsible gambling partners may set cookies to monitor play patterns and provide support resources. These third-party providers operate under their own cookie policies and are bound by Canadian privacy regulations. We carefully select partners who maintain high security standards and comply with applicable gambling laws. You should review the privacy policies of our partners to understand how they handle your data. Third-party cookies can typically be managed through your browser settings without affecting core platform functionality.
Managing Your Cookie Preferences
You have significant control over cookie settings on our platform. Upon your first visit, you will encounter our cookie consent banner allowing you to accept or reject non-essential cookies. You can modify these preferences at any time through your account settings under “Privacy” and “Cookie Management.” Our preference centre enables granular control, allowing you to accept specific cookie categories while rejecting others. Disabling certain cookies may limit functionality, such as personalized recommendations or account customization features. Essential cookies for security and authentication cannot be disabled, as they are required for platform operation and regulatory compliance. Changes to your cookie preferences take effect immediately, though previously stored cookies may remain until they expire naturally.
How to Disable Cookies in Your Browser
Most web browsers allow you to manage cookie settings directly. Here are instructions for popular browsers:
- Google Chrome – Navigate to Settings, click “Privacy and security,” select “Cookies and other site data,” and choose your preferred settings.
- Mozilla Firefox – Go to Preferences, select “Privacy and Security,” scroll to Cookies and Site Data, and configure your desired options.
- Safari – Open Preferences, click the “Privacy” tab, and adjust cookie settings under “Cookies and website data.”
- Microsoft Edge – Access Settings, go to “Privacy, search, and services,” then manage cookies under “Clear browsing data.”
- Opera – Click Settings, select “Privacy and security,” and manage cookies in the appropriate section.
Blocking all cookies may impair your ability to access certain platform features and complete transactions. We recommend allowing essential cookies while managing other categories according to your preferences.
Legal Basis and Regulatory Compliance
Our cookie usage complies with Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations. We obtain explicit consent for non-essential cookies before deployment. Essential cookies are justified under legitimate operational interests and regulatory requirements for gaming platforms in Canada. Our responsible gambling monitoring cookies serve public health protection purposes as mandated by provincial gaming commissions. Age verification cookies are required to ensure compliance with gambling age restrictions. We maintain detailed records of cookie consent and respect your choices regarding data collection and processing. Our cookie practices align with guidelines established by the Office of the Privacy Commissioner of Canada.
Cookies and Responsible Gambling
We utilize specialized cookies to support responsible gambling initiatives and player protection measures. These cookies help identify unusual betting patterns that may indicate problem gambling and trigger automated support notifications. Players can access self-exclusion tools and deposit limits through our platform, which rely on cookies to maintain these preferences across sessions. Responsible gambling cookies do not transmit personal data to third parties without consent but may communicate with provincial gaming regulatory bodies when required by law. Players concerned about their gambling habits can utilize our cookies to enable time-out features and spending alerts. We maintain partnerships with Canadian responsible gambling organizations who may set monitoring cookies with your consent.
Your Rights and Contact Information
Canadian residents possess explicit rights regarding cookie usage and personal data collection. You may request information about what cookies we store, access your stored data, request deletion of certain cookies, and withdraw consent at any time. For privacy concerns or cookie-related inquiries, contact our Privacy Officer through the account settings portal or submit written requests to our compliance department. You have the right to lodge complaints with the Office of the Privacy Commissioner of Canada if you believe our cookie practices violate applicable privacy legislation. We respond to legitimate requests within thirty days. This cookie policy may be updated periodically to reflect changes in technology, regulations, or business practices. We will notify users of material changes via email or prominent website notices. Continued use of our platform following policy updates constitutes acceptance of modified terms.